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Hyatt

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Hyatt Hotels Corporation
Company typePublic
ISINUS4485791028
IndustryHospitality, travel, tourism
FoundedSeptember 27, 1957; 67 years ago (1957-09-27)
Founders
Headquarters150 North Riverside,
Chicago, Illinois
,
U.S.
Number of locations
1,335 hotels; 322,141 rooms (2023)
Area served
Worldwide
Key people
Thomas Pritzker (chairman)
Mark Hoplamazian (president and CEO)
ProductsHotels and resorts
Services
Revenue Increase US$6.67 billion (2023)
Decrease US$305 million (2023)
Decrease US$220 million (2023)
Total assetsIncrease US$12.8 billion (2023)
Total equityDecrease US$3.56 billion (2023)
Number of employees
c. 206,000 (2023)
SubsidiariesApple Leisure Group
Mr and Mrs Smith
Websitehyatt.com
Footnotes / references
[1]

Hyatt Hotels Corporation, commonly known as Hyatt Hotels & Resorts, is an American multinational hospitality company headquartered in the Riverside Plaza area of Chicago that manages and franchises luxury and business hotels, resorts, and vacation properties. Hyatt Hotels & Resorts is one of the businesses managed by the Pritzker family. Hyatt has more than 1350 hotels and all-inclusive properties in 69 countries, across South America, North America, Europe, Asia, Africa and Australia

The Hyatt Corporation came into being upon purchase of the Hyatt House, at Los Angeles International Airport, on September 27, 1957. In 1969, Hyatt began expanding internationally.

Hyatt has expanded its footprint through a number of acquisitions, including the acquisition of AmeriSuites (later rebranded Hyatt Place) in 2004, Summerfield Suites (later rebranded Hyatt House) in 2005, Two Roads Hospitality in 2018, Apple Leisure Group in 2021, Dream Hotel Group in 2023 and Standard International in 2024.[2][3][4] [5]

History

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150 North Riverside in Chicago, Illinois, the headquarters of Hyatt.

Foundation and early years

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The first Hyatt House was opened in 1954 by business partners Hyatt Robert von Dehn and Jack Dyer Crouch as a motel near Los Angeles International Airport.[6] In 1957, the hotel was purchased by entrepreneur Jay Pritzker for US$2.2 million. His younger brother, Donald Pritzker, also took on an important role in the company. Considering the growing use of air travel for business, the Pritzker brothers realized that locating a high-quality hotel near a major airport was a valuable business strategy. Within two years, they opened Hyatt House Hotels near San Francisco International Airport and Seattle–Tacoma International Airport.[7]

The company went public in 1962 as Hyatt Corporation. It had two divisions: Hyatt House Hotels and Hyatt Chalet Motels (renamed Hyatt Lodges in 1966).[8]

In 1967, the company opened the Regency Hyatt House in Atlanta, Georgia (today named the Hyatt Regency Atlanta). The futuristic hotel was designed by Atlanta architect John Portman, who would go on to design many other hotels for the chain. It featured a massive indoor atrium, which soon became a distinctive feature of many Hyatt properties.[9]

In 1968, Hyatt International was formed, to operate hotels outside the United States.[10] It would soon become a separate company. In 1969, Hyatt opened its first international hotel, when it was awarded the management contract for the President Hotel in Hong Kong, which was renamed the Hong Kong Hyatt Hotel (later known as the Hyatt Regency Hong Kong).[11]

In 1972, Hyatt formed Elsinore Corporation, a subsidiary to operate the Four Queens Hotel and Casino and the Hyatt Regency Lake Tahoe Resort, Spa & Casino. Donald Pritzker died in 1972 and Jay Pritzker continued to run the company.[12]

Hyatt became a private company in 1979, when the Pritzkers bought the outstanding shares.[10] Elsinore was spun off as a public company. The company opened the Playboy Hotel and Casino as a joint venture with Playboy Enterprises.[13][14]

Alongside the Hyatt Regency brand, the company introduced the Grand Hyatt brand in 1980, with the opening of the Grand Hyatt New York (now Hyatt Grand Central).[8] That same year, the boutique Park Hyatt brand was also introduced.[8]

The Pritzkers took Hyatt International private as well, in 1982.[10] However, Hyatt and Hyatt International remained two separate companies until June 2004, when substantially all of the hospitality assets owned by the Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity called Global Hyatt Corp. On June 30, 2009, Global Hyatt Corporation changed its name to Hyatt Hotels Corporation.[15]

Development since the 2000s

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In December 2004, Hyatt Hotels Corporation acquired AmeriSuites, an upscale chain of all-suite business class hotels from affiliates of the Blackstone Group, a New York-based private equity investment firm. Blackstone had inherited AmeriSuites from its 2004 acquisition of Prime Hospitality.[3] The AmeriSuites chain was rebranded and called Hyatt Place, a competitor to the limited-service products Marriott International's Courtyard by Marriott and Hilton Worldwide's Hilton Garden Inn.

In December 2005, Hyatt acquired limited service company Summerfield Suites from the Blackstone Group. Blackstone had inherited Summerfield Suites from its purchase of Wyndham International. In January 2012, Hyatt Summerfield Suites were rebranded as Hyatt House in 2012 to compete in the "upscale extended stay market" against Residence Inn, Homewood Suites, and Staybridge Suites.[16]

Hyatt launched its first lifestyle brand, Andaz, in April 2007.[17] Hindi for the word 'style', Andaz is positioned as a luxury brand, with the first hotel being a rebrand of the Great Eastern Hotel in London, followed by hotels in San Diego, West Hollywood, Shanghai[18] and New York City.

In August 2009, it was reported that Hyatt Hotels Corporation filed plans to raise up to $1.15 billion in an initial share sale. That November Hyatt completed an initial public offering and began trading publicly on the New York Stock Exchange under the symbol H.[19] According to the filing Mark S. Hoplamazian was to serve as CEO and Thomas Pritzker as Executive Chairman.[20] The public offering was a result of the acrimonious breakup of the Pritzker family empire. Accused of looting family trusts, Thomas and cousins Penny and Nicholas took control of the family businesses when they and other family members were sued by cousin Liesel Pritzker, claiming fraud and seeking damages of over US$6 billion.[21]

On September 1, 2011, Hyatt acquired Hotel Sierra, which had 18 properties in 10 states. Along with Hyatt Summerfield Suites hotels, several of these properties were rebranded as Hyatt house in January 2012.[22]

In November 2013, Hyatt introduced their first all-inclusive resort brands, Hyatt Ziva and Hyatt Zilara, with the first resorts being opened in Cancun, Puerto Vallarta, Los Cabos and Rose Hall, Montego Bay, Jamaica.

On October 28, 2015, Hyatt announced that they were in advanced talks to acquire Starwood Hotels in a cash and stock transaction. The transaction was not completed, and Starwood was acquired by Marriott International instead.[23]

In 2018, Hyatt saw expansion with the acquisition of Two Roads Hospitality. This added the Joie de Vivre, Destination, Alila, and Thompson hotel brands to the Hyatt portfolio, a growth of 85 hotels in 23 markets.[24]

In March 2021, Hyatt announced the official opening of Hyatt's 1,000th hotel worldwide, Alila Napa Valley in St. Helena, California.[25]

In August 2021, Hyatt acquired Apple Leisure Group (ALG), a luxury resort-management services, travel and hospitality group, from affiliates of Kohlberg Kravis Roberts and KSL Capital Partners for $2.7 billion in cash. ALG's hotel portfolio consists of over 33,000 rooms operating in 10 countries. The acquisition will extend Hyatt's brand footprint into 11 more European markets.[26]

In November 2022, Hyatt acquired Dream Hotels Group, a lifestyle hotel operator for $125 million, with up to an additional $175 million over the next six years as properties come into the pipeline and open. Dream Hotels Group's portfolio include 12 managed or franchised lifestyle hotels under four brands.[27]

In April 2023, Hyatt acquired Mr and Mrs Smith, a UK-based platform offering direct booking access to over 1,500 boutique and luxury properties worldwide for £53.0 million in cash consideration.[28]

In June 2024, Hyatt acquired the me and all hotels brand from Lindner Hotels AG, for which Hyatt has entered into a strategic collaboration with in 2022, consisting of six lifestyle hotels and over 1,000 rooms in central city locations across Germany.[29]

In August 2024, Hyatt announced the planned acquisition of Standard International, an upscale boutique hotel operator, for $150 million, with up to an additional $185 million over time as additional properties enter the portfolio. The acquisition consists of 21 open hotels and more than 30 future properties under The Standard, Bunkhouse Hotels, Peri Hotels, The StandardX, and The Manner brands. With the transaction, Hyatt will form a new dedicated lifestyle group, managing all lifestyle brands and operations led by Standard International's Executive Chairman Amar Lalvani.[30]

That same month, Hyatt Regency Orlando, one of the region’s largest convention hotels, was sold for $1.02 billion to Los Angeles-based Ares Management and Houston-based Rida Development — the nation's highest hotel sale in 2024.[31] The sale of the 1,641-room hotel at 9801 International Drive came to about $622,000 per guest room.

Brands

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Hyatt-branded properties have traditionally catered to upscale or business customers; its properties were either full-service or boutique hotels. In 1980, Hyatt added the Grand Hyatt and Park Hyatt brands to its portfolio. In 1995, Hyatt entered the vacation ownership market. Hyatt introduced the Hyatt Place brand, designed as a limited service offering for business travelers, in 2006. Hyatt House was Hyatt's first select-service property, catering primarily to travelers with long-term stays and at a more economical price point. Since then, Hyatt has added a wide range of other brands either through organic growth or via a series of acquisitions, especially in the lifestyle and resort segments.[2]

Today, Hyatt categorizes its brands under four categories: timeless collection (containing Hyatt's classic brands), boundless collection (lifestyle brands), independent collection (soft-branded independent properties) and inclusive collection (all-inclusive hotels).

Timeless Collection

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Grand Hyatt logo
Manchester Grand Hyatt San Diego, one of Grand Hyatt's largest hotels with over 1600 rooms
Hyatt Regency in Kolkata
Hyatt Place in Emeryville
Hyatt House in Denver

Timeless Collection houses Hyatt's signature hotel brands, including:[32]

  • Park Hyatt – top-tier luxury hotels offering fine dining and residential-style accommodation
  • Grand Hyatt – large luxury hotels with expansive meeting facilities
  • Hyatt Regency – Hyatt's staple full-service brand offering city hotels, resorts and convention hotels
  • Hyatt Place – upscale select-service hotels with convenience features
  • Hyatt House – upscale select-service extended-stay hotels
  • Hyatt – a small assortment of Hyatt's small-scale full-service hotels
  • UrCove – upper-midscale hotels targeted to Chinese travelers, co-developed with Home Inn.
  • Hyatt Vacation Club – timeshare and vacation rental resorts
  • Hyatt Studios – planned upper-midscale extended-stay hotels in the Americas, expected to debut in 2024[33]

Boundless Collection

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Boundless Collection houses Hyatt's lifestyle hotel brands. Following the acquisition of Standard Hotels announced in August 2024, Hyatt will form a dedicated lifestyle group led by Standard International's Executive Chairman Amar Lalvani overseeing all lifestyle hotel operations. Current brands in the portfolio include:

  • Miraval – luxury wellness resorts and spas
  • Alila – luxury boutique hotels built around sustainable practices
  • Andaz – destination-inspired luxury lifestyle hotels
  • Thompson Hotels – art-and-F&B-focused luxury lifestyle hotels
  • Dream Hotels – market-making design, nightlife and experiential hospitality
  • Hyatt Centric – compact full-service lifestyle hotels with location-reflective design
  • Caption by Hyatt – select-service lifestyle hotels with lively public spaces

Independent Collection

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Independent Collection houses Hyatt's soft brands of independent hotels, including:

  • The Unbound Collection by Hyatt – a collection of independent story-telling upmarket hotels
  • Destination by Hyatt – a collection of independent destination-defined luxury hotels, formerly Destination Hotels
  • JdV by Hyatt – a collection of independent properties designed around their immediate neighborhoods, formerly Joie de Vivre Hotels

Inclusive Collection

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Formerly AMR Collection and AMResorts of Apple Leisure Group, Inclusive Collection houses Hyatt's all-inclusive resort brands following its 2021 acquisition of ALG. Brands include:

  • Impression by Secrets - top-tier all-inclusive adults-only resorts in tranquil settings
  • Hyatt Ziva – luxury all-inclusive family resorts (initially developed by Playa Hotels and Resorts)
  • Hyatt Zilara – luxury all-inclusive adults-only resorts (initially developed by Playa Hotels and Resorts)
  • Zoëtry Wellness & Spa Resorts - wellness-focused luxury all-inclusive resorts
  • Secrets Resorts & Spas - luxury all-inclusive adults-only beachfront resorts targeted at couples
  • Breathless Resorts & Spas - all-inclusive adults-only beachfront resorts
  • Dreams Resorts & Spas - luxury all-inclusive family resorts
  • Hyatt Vivid Hotels & Resorts - upper-upscale all-inclusive adults-only casual beachfront resorts (expected to debut in 2024)
  • Alua Hotels & Resorts - upscale European seaside resorts and hotels
  • Sunscape Resorts & Spas - upscale beachfront Resorts targeted at families

Notable properties

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Bar of the Park Hyatt
Bar of the Park Hyatt Tokyo that featured in the 2003 film Lost in Translation[34][35]

Partnerships

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In 2013, Hyatt partnered with MGM Resorts International in bringing 12 MGM properties in Las Vegas to Hyatt booking channels, as well as in-depth collaborations with each other's loyalty program.[55] The partnership ended in 2023 when MGM partnered with Marriott International instead.

In 2018, Hyatt began partnering with Small Luxury Hotels of the World, which allowed World of Hyatt members to earn and redeem points during their stays at participating SLH properties.[56] The partnership has since ceased in 2024 following Hyatt's acquisition of Mr & Mrs Smith, a direct booking platform of luxury hotels.

In 2022, Hyatt entered into an exclusive collaboration agreement with Lindner Hotels AG, a German hotel operator, in bringing more than 30 hotels across seven European countries into Hyatt's portfolio under the JdV by Hyatt brand.[57] In 2024, Hyatt purchased the Me And All Hotels brand from Lindner.

Loyalty program

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Hyatt operates a loyalty program called World of Hyatt, which replaced Gold Passport on March 1, 2017.[58] This program includes membership tiers of base members, Discoverists, Explorists, and Globalists. The program offers Hyatt members benefits such as room upgrades and complimentary breakfast, based on how many nights they stayed in Hyatt-affiliated hotels or how much they spend in Hyatt properties.[59]

Recognition

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Fortune magazine ranked Hyatt #32 on its list of "America's Best Companies to Work For" in 2019,[60] rising to #16 in 2021.[61] The Human Rights Campaign (HRC) has awarded the company 100% in the HRC Equality Index for more than ten years, last in 2020.[62][63]

See also

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References

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  1. ^ "2023 Annual Report (Form 10-K)". U.S. Securities and Exchange Commission. February 23, 2024. Retrieved February 26, 2024.
  2. ^ a b "Hyatt History". Hyatt About. Archived from the original on February 15, 2020. Retrieved February 18, 2020.
  3. ^ a b "About Hyatt". Hyatt.com. December 9, 2004. Retrieved July 5, 2019.
  4. ^ "Hyatt to acquire Two Roads Hospitality". Retrieved October 10, 2018.
  5. ^ "Hyatt to Acquire Standard International and its Iconic Hotel Brands, The Standard and Bunkhouse Hotels, Expanding Its Leading Position in Lifestyle Hospitality".
  6. ^ "Arizona Republic from Phoenix, Arizona on July 31, 1973 · Page 5". Newspapers.com. July 31, 1973.
  7. ^ Tritsch, Shane (June 21, 2007). "Tremors in the Empire - Chicago magazine - December 2002 - Chicago". Chicagomag.com. Retrieved October 30, 2012.
  8. ^ a b c "Hyatt Investor Fact Book".
  9. ^ Wheatley, Thomas (July 10, 2017). "After 50 years, Hyatt Regency Atlanta is still a downtown icon".
  10. ^ a b c "Hyatt History". Archived from the original on February 15, 2020. Retrieved February 2, 2020.
  11. ^ Lo, York (December 11, 2017). "The Kings of Industrial Buildings - the Chung brothers of E.Wah Aik San". The Industrial History of Hong Kong Group. Retrieved June 6, 2019.
  12. ^ "History of Hyatt Corporation". Funding Universe. Retrieved October 30, 2012.
  13. ^ "Elsinore Corporation". The Gale Group, Inc. Retrieved August 4, 2009.
  14. ^ Knightly, Arnold M. (August 4, 2009). "Gaming pioneer Jeanne Hood dies". Las Vegas Review-Journal. Archived from the original on October 7, 2012. Retrieved August 4, 2009.
  15. ^ Hyatt Hotels Corporation 2010 annual report, Part 1, Item 1, page 3
  16. ^ "Hyatt Officially Welcomes Hyatt House to the Neighborhood". Hyattpressroom.com. Archived from the original on September 3, 2012. Retrieved October 30, 2012.
  17. ^ "Hyatt Hotels Corporation Announces Andaz(TM)". Archived from the original on July 6, 2007.
  18. ^ "Boutique 5 Star Hotels in Shanghai, China丨Andaz Xintiandi, Shanghai丨Hyatt". hyatt.com.[permanent dead link‍]
  19. ^ "Hyatt Hotels Corporation Prices Initial Public Offering". Hyattpressroom.com. Archived from the original on April 7, 2014. Retrieved October 30, 2012.
  20. ^ Nadja Brandt (August 6, 2009). "Hyatt to Raise Up to $1.15 Billion in Share Sale". BloombergLPcom. Archived from the original on November 4, 2012.
  21. ^ Andrews, Suzanna (May 2003). "Shattered Dynasty". Vanity Fair. Retrieved October 30, 2012.
  22. ^ "Hotel Sierra Joins Hyatt". Hyatt.com. September 1, 2011. Archived from the original on September 26, 2012. Retrieved October 30, 2012.
  23. ^ "Marriott Buying Starwood in Deal Valued at $12.2 Billion". Bloomberg.com. November 16, 2015. Archived from the original on March 19, 2016. Retrieved July 5, 2020.
  24. ^ "Hyatt to acquire Two Roads Hospitality". www.hyatt.com. Archived from the original on October 21, 2020. Retrieved February 2, 2020.
  25. ^ a b Staff, HospiBiz (March 15, 2021). "Hyatt celebrates sustained growth with 1,000th global hotel opening - HOSPIBIZ". Archived from the original on August 24, 2023. Retrieved March 20, 2021.
  26. ^ "Hyatt Hotels Corporation - Investor Relations - Our Company". investors.hyatt.com. Archived from the original on July 11, 2023. Retrieved July 20, 2020.
  27. ^ "Hyatt Continues Asset-Light Growth Strategy with Plans to Acquire Dream Hotel Group".
  28. ^ "Hyatt to Further Strengthen Position in Luxury with Plans to Acquire Mr & Mrs Smith".
  29. ^ "Hyatt Acquires the me and all hotels Brand, Positioning Conversion-Friendly Lifestyle Brand for Growth Across Europe and Beyond".
  30. ^ "Hyatt to Acquire Standard International and its Iconic Hotel Brands, The Standard and Bunkhouse Hotels, Expanding Its Leading Position in Lifestyle Hospitality".
  31. ^ Kinbar, Sarah (August 15, 2024). "Hyatt Regency Orlando sells for $1.02B to joint venture". Orlando Business Journal. Retrieved December 20, 2024.
  32. ^ https://world.hyatt.com/content/gp/en/landing/brand-explorer-award.html [bare URL]
  33. ^ "Hyatt's Transformative Growth Continues with Announcement of Hyatt Studios, Hyatt's First Upper-Midscale Brand in the Americas".
  34. ^ a b "Park Hyatt Tokyo: 20 Years After Lost in Translation, This Iconic Property Looks Ahead to Its Sequel". Forbes.
  35. ^ a b "Park Hyatt Tokyo - the Hotel from 'Lost in Translation' Movie".
  36. ^ "Hotel blasts kill dozens in Jordan". www.cnn.com. November 10, 2005. Retrieved September 9, 2020.
  37. ^ "A story of unity, resilience: 28 years after the 1990 killer quake". PNA. Retrieved July 5, 2019.
  38. ^ "A Quite Long History of Balinese Hotel Architecture Part I: Wija Waworuntu and Donald Friend". Medium. October 2, 2022. Retrieved June 26, 2023.
  39. ^ "A Quite Long History of Balinese Hotel Architecture Part IV: Massive Scale!". Medium. October 2, 2022. Retrieved June 26, 2023.
  40. ^ "Hyatt Centric to enter Africa with Cairo opening". Medium. June 14, 2023. Retrieved January 23, 2024.
  41. ^ "Hyatt Regency Jacksonville Riverfront". Emporis. Emporis. Archived from the original on May 6, 2018. Retrieved May 5, 2018.{{cite web}}: CS1 maint: unfit URL (link)
  42. ^ "Opening Ceremony Park Hyatt Jakarta, Hary Tanoe : Park Hyatt Ke-46 di Dunia". Oke News. July 8, 2022. Retrieved June 26, 2023.
  43. ^ "Understanding the Tragic Hyatt Regency Walkway Collapse". Interesting Engineering. Archived from the original on February 27, 2019. Retrieved July 5, 2019.
  44. ^ "When this hotel skywalk collapsed, it was one of the deadliest structural failures in US history". Timeline. August 2, 2017. Retrieved July 5, 2019.
  45. ^ "Londonist". December 15, 2016.
  46. ^ Leavy, Jake (January 30, 2020). "The 20 Most Anticipated Hotel Openings Of 2020 In The US". thetravel.com. Retrieved February 9, 2020.
  47. ^ "REVIEW – Park Hyatt Maldives". The Luxury Traveller. June 4, 2021. Retrieved June 26, 2023.
  48. ^ "Hyatt Regency Mumbai shuts down due to lack of funds | HOSPIBIZ". hospibiz.com. June 8, 2021. Retrieved June 9, 2021.
  49. ^ Jaquetta White, The Times-Picayune (May 18, 2011). "Hyatt Regency will reopen in October, 6 years after Hurricane Katrina". NOLA.com. Archived from the original on May 21, 2011. Retrieved October 30, 2012.
  50. ^ https://www.hyatt.com/en-US/hotel/japan/fuji-speedway-hotel/fswub [bare URL]
  51. ^ "Survivor describes shooting at Hyatt Regency Hotel in downtown Phoenix that left 1 dead, 7 others hospitalized".
  52. ^ San Francisco Regency – Sold
  53. ^ "1,260-room hotel in Hedreen complex will be Hyatt Regency". Seattle Daily Journal of Commerce. October 6, 2016. Retrieved October 18, 2016.
  54. ^ "Review: Park Hyatt Zanzibar (Tanzania)". The Luxury Travel Expert. January 31, 2018. Retrieved June 26, 2023.
  55. ^ "HYATT AND MGM RESORTS INTERNATIONAL ANNOUNCE NEW LOYALTY PROGRAM RELATIONSHIP".
  56. ^ Rosenthal, Victoria (August 3, 2018). "Hyatt Hotels partners with SLH to expand loyalty program". Hotel Management. Questex.
  57. ^ "Hyatt to Enter Exclusive Collaboration Agreement with Lindner Hotels AG, to Significantly Increase Brand Footprint in Germany and Key European Destinations".
  58. ^ Royal, Russin (October 27, 2016). "HYATT TO INTRODUCE NEW GLOBAL LOYALTY PROGRAM "WORLD OF HYATT"". Hyatt.com. Chicago.
  59. ^ "An Introduction to World of Hyatt". www.chatflights.com. Retrieved July 8, 2023.
  60. ^ "Hyatt Hotels". Fortune. Archived from the original on April 11, 2022. Retrieved July 20, 2020.
  61. ^ "Hyatt Hotels | 2021 100 Best Companies". Fortune. Retrieved November 30, 2021.
  62. ^ "Hyatt Recognized by Human Rights Campaign as 'Best Place to Work' for LGBT Equality". Hyatt Press Room. Hyattpressroom.com. November 18, 2015. Archived from the original on February 18, 2020. Retrieved October 30, 2012.
  63. ^ Campaign, Human Rights. "HRC's 2020 Corporate Equality Index". Human Rights Campaign. Retrieved February 18, 2020.
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